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Responsible Gaming

Safe and Balanced Gambling Habits

Gambling should be a form of entertainment, not an investment or a way to make money. It's essential to maintain a balance between gaming sessions and other aspects of your life.

To do so, consider the following guidelines:

  • Set a budget: Decide on how much you're willing to spend and stick to it.
  • Keep track of time: Monitor how long you've been playing and take regular breaks.
  • Be aware of your limits: Recognize when you're winning or losing streaks are based on luck rather than skill.

Budget and Bankroll Management

Managing your finances effectively is crucial for a safe gaming experience. Consider the following tips:

  • Allocate a specific budget for gaming, separate from other expenses.
  • Keep track of wins and losses: Monitor your bankroll to ensure you're not exceeding your limits.
  • Don't chase losses: Avoid betting more money than you initially intended in an attempt to recoup losses.

Deposit, Loss, Wager, and Session Limits

To maintain a safe gaming environment, consider setting the following limits:

  • Deposit limits: Set a maximum amount you can deposit within a certain period.
  • Loss limits: Establish a limit on how much you're willing to lose before taking a break.
  • Wager limits: Decide on a maximum wager per session or game round.
  • Session limits: Set a time limit for gaming sessions, allowing you to take breaks and maintain balance.

Reality Checks and Time Reminders

To help manage your gaming habits:

  • Reality checks: Regularly review your gaming activities, including wins, losses, and spending.
  • Time reminders: Enable alerts or notifications to remind you of your session limits.

Cooling-Off Periods and Self-Exclusion Tools

If needed, consider taking a break from gaming with our cooling-off periods:

  • Temporary self-exclusion: Take a predefined time-out period from accessing the platform.
  • Permanent self-exclusion: Permanently exclude yourself from using the service.

Account Verification and Age Restrictions

To protect underage users, we enforce strict age verification measures:

  • Account creation requirements: Verify your account through government-issued ID or other accepted forms of identification.
  • Age restrictions: Restrict access to those who meet our minimum age requirement (18+ years old).

Protection of Vulnerable Players

We are committed to protecting vulnerable players, including those with a history of addiction:

  • Responsible bonus usage: Apply stricter terms and conditions for bonuses to minimize potential harm.
  • Vulnerable player support tools: Offer additional resources and support services for self-identified vulnerable players.

Warning Signs of Problematic Gambling

Recognize the following signs that may indicate problematic gaming behavior:

  • Increased frequency or duration of gaming sessions
  • Escalating bet sizes
  • Neglecting responsibilities, relationships, or personal hygiene due to gambling activities
  • Feeling anxious, restless, or guilty after gaming

Support Organisations or Professional Help Resources

If you're concerned about your gaming habits or feel the need for support:

  • Visit our help centre: Access resources and self-help tools available on-site.
  • Contact us directly: Reach out to our customer service team via phone, email, or chat.

UK-based players, please consider reaching out to organizations such as GamCare (0808 8020 133) or GambleAware.